Frequently Asked Questions
Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.
A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.
How do I place an order in the store?
You can place your order directly on our website. Just choose the products, select the size, and click “Add to cart.” Then follow the checkout process to enter your delivery and payment details.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure efficient delivery. If you need to make changes or cancel, please contact our support team within 1 hour of placing your order.
Is payment secure?
Yes. Our website uses SSL encryption technology to ensure that all transactions are 100% secure.
Which countries do you deliver to?
We currently deliver to most of the European Union and the United Kingdom, including: Denmark, Finland, France, Germany, Italy, the Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom, the United States, Austria, Belgium, and Canada.
How much does delivery cost?
We offer free shipping and paid shipping for $6.50.
What is the delivery time?
Delivery times vary depending on the country, but are generally between 5–25 business days on average. You will receive a tracking code once your order has been shipped.
What payment methods are accepted?
We accept all major payment methods, including credit cards (Visa, Mastercard, American Express), Apple Pay, Klarna, Sofort, iDEAL, and other country-specific local methods.
Can I exchange a product?
Yes, you can request an exchange within 14 days of receiving the product, provided it is in perfect condition and has the original label.
How do I make a return?
Go to our returns portal, enter your order number, and follow the instructions. We provide return labels for most countries.
When will I receive my refund?
After we receive and inspect the returned product, the refund will be processed within 7 business days in the form of store credit.
How do I know which size to choose?
Each product has a detailed size chart. We recommend comparing your measurements with the chart before purchasing. If you have any questions, please contact our customer service.
Are the sizes European or international?
We work with European sizes (EU). On each product page, we indicate the equivalence with UK and US sizes when necessary.
How can I contact customer service?
You can contact us via online chat on our website or email (contact@dravenstore.com). Our customer service hours are Monday through Friday, from 10 a.m. to 6 p.m. (CET).
Do you offer customer service in languages other than English?
Yes! Our customer service is available in English, German, French, Spanish, Italian, Dutch, and Portuguese (Portugal), and more.
How can I get a discount coupon?
Sign up for our newsletter and get 10% off your first purchase. We also offer seasonal promotions and exclusive discounts for social media followers.
Can I use more than one coupon on the same order?
No. Only one promotional code can be used per order.